Kilauea Hospitality Group: Volcano Hawaii
Looking for exceptional places to stay in Volcano, Hawaii? Below you can view our lodging policies. Please contact The Chalet Kilauea Collection for additional questions at (808) 967-7786 or (800) 937-7786.
Check-in: 3:00pm-5:00pm; Check-out: 11:00am
Should you arrive after 5pm; we will have a “after hours arrival” organized for you at the front office door. Please make sure to stop in after 7:30am to officially register, per local codes.
Note: Our offices are CLOSED from 5:00pm-7:30am daily and from 11:30am-1:30pm daily (in order to assist housekeeping).
All rates are based on double occupancy and are subject to change without notice. Each additional person (IF ALLOWABLE) requires a nightly charge of $25.00 plus taxes. “Rollaway” beds are not possible; sometimes there is enough floor space for a Hawaiian style child floor mat. The mat is twin-sized and installed on the floor, typically acceptable for children. Contact us prior to arrival to organize a floor mat (NOT POSSIBLE IN ALL CASES).
VISA, MASTERCARD, DISCOVER Credit Cards Accepted
AMERICAN EXPRESS Credit Cards NOT Accepted
We are a small family-owned operation. As such, our policies may differ from those of larger operations or larger hotels. One of the following applies to your reservation:
REGULAR BOOKINGS
Due to the small size of our operation, your booking will have a 100% booking fee secured at time of booking. This fee will be applied to your reservation total on the day of your arrival only. Therefore, upon arrival, you will have a credit of 100% and an outstanding balance of $0.00. The booking fee is non-refundable in the event of a cancellation made within 72 hours of arrival. 85% of the booking fee is refundable in the event of a cancellation made with more than 72 hours notice. Early departures are not possible. There are NO EXCEPTIONS to the above.
FACILITY EXCLUSIVE USE
(Applies to reservations consuming all rooms at a location)
Due to the size of the reservation, your booking will have a 100% booking fee secured at time of booking. This fee will be applied to your reservation total on the day of your arrival. Therefore, upon arrival, you will have a credit of 100% and an outstanding balance of $0.00. The above booking fee is non-refundable in the event of a cancellation made within 30 days of your arrival. 50% of the booking fee is refundable only for a cancellation made with more than 30 days’ notice. Early departures are not possible. There are NO EXCEPTIONS to the above.
As a small company, our policies are not flexible. If you would like to protect yourself from cancellation fees, or require greater flexibility, please obtain inexpensive Travel Insurance, or call 800-826-4919.
Located at a cool, mosquito-scarce 4,000 foot elevation; Volcano, Hawaii is wet and cool year-round. Please pack accordingly.
No indoor smoking, no shoes indoors, no pets, please.
Rates are subject to change without notice.